Incompetence rule at Telkom

I WOULD just like to congratulate Tamlyn Jolly on the excellent piece of research she has done concerning the slow Internet speed in St Lucia -‘Sluggish Internet infuriates St Lucia’ (Zululand Observer, 20 October).

We now have a basic Internet speed with MTN, having changed from Telkom some time ago. Among the reasons for this change was the monumental waiting times to get to speak to an agent.

Having got through, the inability of understanding what the agent was saying and, to cap it all, them simply hanging up when you ventured a question to which they did not know the answer, was indeed infuriating.

In conclusion, it seems to me that this organisation could be taken to court for fraud as they are clearly taking money from customers for a service they are not providing, ie false pretences.

The attempt Jolly made to contact their media officer and then to receive no response, says it all.

Telkom is, in my view, a totally inefficient organisation like most state run enterprises in this country. and is in desperate need of a competent set of managers who know what they are doing,

PETER HILL