Transnet launches its new e-commerce portal
The new platform gives TNPA customers 24-hour access to the ports
IN a bid to improve the operational importance of its ports, Transnet National Ports Authority (TNPA) recently unveiled its new fully integrated e-commerce platform.
The new Order to Cash system replaces TNPA’s nine-year-old PortsOnline customer system for online submission of cargo documentation.
‘Order to Cash is another Smart People’s Ports initiative that seeks to modernise how TNPA operates, by creating a single view of our port system and making transacting more efficient,’ said TNPA Chief Financial Officer and Executive Sponsor of the project, Mohammed Abdool.
‘By means of technology, the Smart People’s Ports programme intelligently collects real-time information to allow integrated planning, integrated monitoring of our processes and reporting throughout the value chain.’
The new e-commerce platform affords TNPA customers 24-hour access to the ports and empowers them to use a self-service facility with limited administration dependency on the company.
According to Abdool, the new system caters for the changing needs of TNPA ports and customers.
Rigorous testing has been carried out to ensure the security of the system, and that it can handle high traffic volumes.
Customers can interact with TNPA across various channels, including the call centre and online.
The platform offers a self-service functionality where clients can log in, maintain their profiles, place sales orders, view current credit limits and view and download invoices and statements.
This system revamp falls under TNPA’s R300-billion Market Demand Strategy, which focuses on various resources and technology solutions.
Order to Cash training tutorials are available on www.transnetnationalportsauthority@transnet.net or by contacting customercare.tnpa@transnet.net, or call 0860 109330.
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