WhatsApp line to help SASSA beneficiaries
IFP spokesperson on social development, Les Govender, said the initiative will go a long way in assisting people who live far from SASSA offices
AS an intervention to help beneficiaries who want to lodge complaints and queries without having to travel long distances, the South African Social Security Agency (SASSA) has introduced a WhatsApp line.
IFP spokesperson on social development, Les Govender, said the initiative will go a long way in assisting people who live far from SASSA offices.
‘In view of the high number of social grant fraud cases that are still to be resolved, many grant recipients are being defrauded by having unauthorised deductions made from their monthly grants.
‘They do not even report such cases, because they are unable to go to ASSA offices or a post office,’ he said.
Govender said by mid-year about 21 000 fraud cases had been reported to the South African Post Office countrywide.
‘People who have no other source of income in these economically difficult times cannot afford to lose even small amounts from the meagre grants they receive.
‘Through this service, people will be able to lodge social grant queries, report any fraudulent deductions from their accounts and receive advice.
‘People can send queries to 071 6071514 (WhatsApp only).
‘I would encourage people with queries to make use of this service and even request home visits by SASSA officials for those who are frail or too sick to go to the Post Office to get assistance,’ he said.
HAVE YOUR SAY
Like our Facebook page and follow us on Twitter.
For news straight to your phone invite us:
WhatsApp – 072 069 4169
Instagram – zululand_observer
